Frequently Asked Questions

• Shipowners

  Who can apply for Marine Credit?

  All shipowners and ship management companies who registered and verified on our Marine Online Platform are eligible to apply for Marine Credit subject to approval.

  How do I apply for Marine Credit?

  To activate Marine Credit, you only need to submit the required documents stated below:

  Documents

  • Certificate of incorporation
  • Latest Audited Financial Statement
  • Latest management account
  • Most recent six months bank statements from primary financial institution.
  • Business profile

  How long would it take for my Marine Credit application to be approved?

  Marine Online will notify you of your approved Marine Credit within 3 working days from your application.

  How do I check my Marine Credit balance?

  Login Marine Online, go to user center, find My Marine Credit on the side menu, all your Marine Credit will store here as well as the balance information.

  What is the amount of Marine Credit that I would be granted?

  The number of Marine Credit you could be granted is subject to approval based on the required documents you provided.

  Do I have to pay a fee to apply for and use Marine Credit?

  It’s absolutely free to apply for Marine Credit. Besides, we will not charge any credit fee if you replenish the Marine Credit used within the credit term provided always that late repayment would invite late payment penalty (0.05% per day).

  How do I top-up or replenish my Marine Credit?

  You may top-up or replenish your Marine Credit by way of T/T transfer to your online account designated by Marine Online which can be found in your user centre.

• Suppliers

  How do I qualify to choose Marine Credit as a preferred payment mode?

  Supplier will have to accept Marine Credit as payment method.

  Why do I choose Marine Credit as a preferred payment mode?

  Not only will you enjoy an increase in the number of orders, by choosing Marine Credit as a preferred mode of payment, your services and goods shall be supplied with a guaranteed payment.

  How is payment due to me “guaranteed”?

  All Marine Credit you received in your online account could be redeemed to cash when credit term is due. The redeemed cash shall be paid directly from (i) the relevant shipowner; (ii) in the event the said shipowner were to default on the payment, Marine Online shall make the said payment to you without delay.

  How can Marine Online fulfill its guarantee?

  Guaranteed payment by Marine Online is made based on the synergy and support of reputable 3^rd party insurance company, so your payment is 100% secured by both Marine Online and 3^rd party insurance company.

  How do I redeem cash from my Marine Credit and make withdrawal?

  Upon credit due date, you will be able to redeem cash using your Marine Credit in the account management and withdraw to your designated bank account directly.

  What is the cost to choose Marine Credit as the preferred payment mode?

  Choosing Marine Credit as your preferred payment mode will not incur any cost from you. The orders you collected from the Marine Online Platform will be subject to a nominal service fee despite the payment method.
  Click here for more information on the service fee schedule.

  Can I still get orders without choosing Marine Credit as a preferred payment mode?

  Yes. You may choose not to prefer Marine Credit as the mode of payment. You are encouraged to accept Marine Credit as the preferred mode of payment as this will exponentially increase your sales which comes with a 100% guaranteed payment as 90% of the shipowners prefer to pay with Marine Credit.

  What is “Advance Payment”?

  Advance Payment is a financing service provided by Marine Online and partners. This service will enable you to collect instant cash from Marine Online immediately upon delivery. Up to 100% of the order value will be remitted into your online cash account instantly after deduction of financing interest. Contact us for more information.